The Client is aware that the Sports Club guarantees independent use of the Services, i.e. there are no employees on site at the Sports Club. Before using the Service, the Client must ensure that they have the necessary knowledge and skills to use the Service independently.
The Client is obliged to immediately notify the Emergency Response Center by calling 112 in the event of a fire or accident.
1. GENERAL PROVISIONS
1.1. These rules governing the use of services (hereinafter the Rules) govern the use of the service and stay in the Sports Club in sports clubs (hereinafter the Sports Club) managed by 24-7Fitnessklubi OÜ (hereinafter the Service Provider). The rules are binding on all persons staying at the Sports Club premises, regardless of their package or the basis for their stay at the Sports Club.
1.2. The rules apply to all Sports Clubs marked with the brand "24-7fitness.ee".
1.3. The provision of the Service is also subject to the Service Provider’s general terms and conditions, which are available on the Service Provider's website (hereinafter referred to as the General Terms and Conditions).
1.4. Upon entering the Sports Club, the Client enters into an agreement with the Service Provider for the provision of a service, which consists of the possibility of using the gym and workout equipment in the Sports Clubs and participating in group workouts in accordance with the package or pass purchased by the Client (hereinafter referred to as the Service).
1.5. Only Sports Club clients who have purchased the relevant workout package or a Single pass (hereinafter referred to as the Client) may stay in sports clubs. All Clients must read these Rules carefully before using the Service. If the Client does not agree to these Terms, they may not use the Services.
1.6. Only personal coaches who have entered into a corresponding agreement with the Service Provider may offer personal workouts at the Sports Club. A personal coach must have a valid professional certificate. If a personal workout is conducted at the Sports Club without the consent of the Service Provider, the Service Provider has the right to block the membership or other access rights of the person conducting the workout and the right to demand a contractual penalty.
1.7. The Sports Club may be closed for up to 24 hours for maintenance. During maintenance periods, Clients will not be able to use the Services. Clients will be notified of regular maintenance work in advance, if possible. The need for emergency maintenance may arise unexpectedly and the Service Provider may not be able to notify customers in time.
2. MEMBERSHIP AND RIGHT TO USE THE SERVICE
2.1. To use the Services, the Client must register on the Service Provider's website and purchase a workout package or a single pass from the Sports Club on site. More detailed terms and conditions for purchasing membership are provided in the General Terms and Conditions and on the Service Provider's website.
2.2. The Client receives a virtual client card allowing entry to the Sports Club in the Service Provider's mobile application (hereinafter referred to as the Mobile Application). If desired, the Client may order a physical plastic card. A Client registered on the website can purchase packages as specified on the Website and in the General Terms and Conditions.
2.3. The membership card can be ordered free of charge within 30 days after paying the membership fee based on a written application, if the customer card was not ordered at the time of purchase. The membership card can be ordered for free only once in 30 days. After 30 days have passed from the payment of the membership fee, the customer card must be ordered from the customer area of the website.
2.4. Membership is personal and the customer card may not be transferred to third parties. In case of violation of this rule, the Service Provider may block the client card without prior warning. To remove the block, a handling fee of 30 euros per violation must be paid.
2.5. In the event of loss of the client card, the Client must immediately notify the Sports Club. If the Client has not notified the Sports Club of the loss of the client card, the Service Provider is not responsible for this. The Service Provider has the right to block the client card if the use of the client card by a third party is detected. The Sports Club treats this as transferring the client card to a third party.
3. USE OF THE SERVICE WITH A SINGLE PASS
3.1. A Single Pass is considered used when, after payment, you pass through the Sports Club door system, i.e. enter the Sports Club's client zone.
3.2. Failures related to the entry of a Single Pass must be reported to the Service Provider as soon as possible, but no later than within 30 days. The Service Provider does not have to take into account later complaints, as the circumstances related to the failures may no longer be able to be identified.
3.3. A Client with a Single Pass can participate in group workouts upon proof of purchase of a Single Pass by showing the coach the payment confirmation from the phone. You cannot participate in group workouts without proof of purchase. Participation in group workouts is only possible if there are available places, i.e. it is not possible to register for group workouts in advance with a Single Pass.
4. UNDERAGE PERSONS STAYING IN A SPORTS CLUB
4.1. In the case of a Client under the age of 18, the Contract shall be concluded on their behalf by a parent or guardian, using the underage Client's data when entering into the contract. The Service Provider does not assess the willingness and ability of an underage Client to work out independently at the Club, and the responsibility for this lies with their parent or guardian.
4.2. Children aged seven and over may only enter the Sports Club with the written consent of their parent or guardian, and a workout package or a single pass must be purchased for them to enter. The training package must be concluded in the name of the underage Client. The parent or guardian of an underage Client is jointly and severally liable to the Service Provider for the fulfillment of all obligations arising from the Contract.
4.3. A parent or guardian is responsible for the underage person staying at the Sports Club. In doing so, the adult ensures that the underage person's activities are not dangerous to themselves or other clients and do not disturb other clients.
5. GENERAL RULES FOR VISITING THE SPORTS CLUB
5.1. The Sports Club is open 24 hours a day, 7 days a week.
5.2. The Client can visit the Sports Club once a day (00:00-23:59). There is no time limit on the duration of the visit.
5.3. The Sports Club has video surveillance.
5.4. To enter the Sports Club, you must use your personal membership card. If the Client loses their physical client card, they can purchase a new client card from the website.
5.5. You cannot enter the Sports Club without a client card or without using the Mobile Application.
5.6. When using the Mobile App, the Mobile App must be configured to allow automatic updates. If automatic updates are not enabled, you must regularly check for app updates manually before each visit to the Sports Club.
5.7. Only one Client may enter the Sports Club at a time, i.e., only one person may pass through the Sports Club door system at a time. This also applies if an underage person enters the Sports Club with an escort.
5.8. When multiple people pass through the Sports Club door system, the client card will be blocked. To remove the block, a handling fee must be paid in accordance with the General Terms and Conditions.
6. GENERAL RULES OF CONDUCT FOR CLIENTS
6.1. While staying at the Sports Club, the Client must:
6.1.1. use the Services, the Sports Club's property, and inventory responsibly and with caution and ensure that they have sufficient knowledge and skills to avoid injuring themselves, damaging the Sports Club's property, harming the health of other Sports Club clients and Sports Club representatives, and damaging their property;
6.1.2. be sober and not under the influence of substances that affect the state of mind (narcotics, medications, and other intoxicating or poisonous substances). The Service Provider has the right to deny entry to the Sports Club to a Client who is intoxicated or suspected of being intoxicated or to prohibit their further stay there;
6.1.3. Before using the Sports Club's equipment and inventory, familiarize yourself with the rules and/or instructions displayed on the Sports Club's premises or on the relevant equipment. The Client checks the condition of the workout equipment before starting the workout. If the Client is unsure about how to use the device, the Client must not use the device. In addition, the Client must contact the Service Provider using the contact details provided in the Sports Club and inform them of their suspicions;
6.1.4. use the Sports Club's equipment and inventory only for their intended purpose, method, and procedure;
6.1.5. store liquids intended for consumption only in break-proof containers;
6.1.6. avoid disturbing other Sports Club customers. Clients who notice inappropriate behavior by other clients must immediately notify the Service Provider by phone (see p. 16).
6.1.7. compensate the Service Provider for any material damage caused by the Client. The Client must compensate the damage caused to the Service Provider within 3 (three) calendar days of submitting the corresponding claim to the Client, unless the Service Provider has agreed with the Client on a different term for compensation for damage;
6.1.8. stay only in areas designated for Clients.
7. CLIENT’S DUE DILIGENCE IN ASSESSING THEIR OWN HEALTH STATUS
7.1. Before starting to use the Services offered by the Service Provider, the Client must ensure that their health condition allows them to use the Service.
7.2. The Client is obliged to independently monitor their health status, as well as regularly consult their doctor before visiting the Sports Club, including regarding physical exertion, nature and intensity. If the Client doubts whether one or another Service is suitable for them, the Client is obliged to consult a doctor on this matter. By visiting the Sports Club, the Client confirms that they do not have any medical problems that would contraindicate visiting the Sports Club and using the Services. The Service Provider is not responsible for the Client's health or any possible health problems.
7.3. When selecting equipment and Services located in the Sports Club, the Client must independently select specific sports equipment, exercise machines, and loads that meet their specific individual needs, characteristics, and possible effects on the body.
7.4. The Service Provider does not evaluate or guarantee the impact of the Service on the Client's health or physique.
7.5. The Service Provider does not guarantee the suitability of the equipment in the Sports Clubs to the specific needs and wishes of the Client.
8. PROHIBITIONS IN THE SPORTS CLUB
8.1. In the Sports Club, it is prohibited to:
8.1.1. use faulty equipment and inventory;
8.1.2. bring drinks and food in glass containers;
8.1.3. take photographs or film without the prior written permission of the Service Provider;
8.1.4. consume alcoholic beverages and other intoxicating substances or medications on any Sports Club premises;
8.1.5. smoke, including electronic cigarettes;
8.1.6. use the Sports Club's equipment and other equipment (including hair dryers in the changing rooms) in a manner other than their intended use;
8.1.7. use products that damage the premises and equipment of the Sports Club, e.g., skin exfoliants, oily and toning body products, hair dyes, as well as shave and otherwise remove body hair and perform other aesthetic hygiene procedures;
8.1.8. wash, dry clothes, etc.;
8.1.9. wear inappropriate or dirty clothing and shoes, and stay in the gym wearing outdoor shoes, beach shoes, slippers, or no shoes at all;
8.1.10. interfere with or disturb other Sports Club customers when using the Services;
8.1.11. bring pets, even if they are in cages and closed carriers;
8.1.12. to stay at the Sports Club under age of 7 years.
9. STORAGE OF ITEMS IN THE SPORTS CLUB
9.1. The Service Provider does not offer storage services for items. The Client may use the lockers located in the Sports Club only for storing personal items while using the Service. When leaving the Sports Club, all personal items must be taken from the locker and the locker must be opened.
9.2. The Client may leave their personal belongings in the lockers in the Sports Club's changing room, which the Client must lock with a personal padlock. The Service Provider is not responsible for items left in lockers or elsewhere in the Sports Club. Clients are not advised to bring precious and valuable items to the Sports Club.
9.3. Clients must immediately notify the Service Provider of any personal items lost or damaged at the Sports Club. Items forgotten by Clients at the Sports Club will be stored at the Sports Club for up to 30 days. After that, the items will be destroyed. Perishable items (e.g. food, drinks) may be destroyed by the Service Provider earlier.
9.4. The Client must lock the locker with a lock that can be purchased from the Sports Club or with a personal lock they bring.
9.5. When leaving the Sports Club, the Client must leave the locker unlocked and take the lock with them or leave the lock in the designated place.
9.6. If the locker is left locked, the Service Provider has the right to cut the lock open. The locks are opened once a week at night when the Service Provider is convinced that the Client is not using the corresponding locker at the Sports Club. The Service Provider is not responsible for any damages incurred and will not compensate the Client for a cut-open lock.
10. USE OF EQUIPMENT AND INVENTORY
10.1. After exercising, the exercise equipment must be in good condition and suitable for use by other clients. Exercise equipment accessories, other equipment and dumbbells must be returned to the designated areas.
10.2. If the Client is not using the exercise equipment for exercise, the Client may not sit on it or otherwise obstruct the use of the machine by other Clients.
10.3. The Service Provider must be notified immediately of any defects in the exercise equipment.
10.4. After using the exercise equipment, the Client must clean it. It is also advisable to use a workout towel on the exercise equipment during workouts to prevent faster wear and tear on the exercise equipment.
11. PARTICIPATING IN THE GROUP WORKOUT
11.1. To participate in group workouts, the Client must register in advance for a specific group workout on the Service Provider's website. To participate in group workouts, it may be necessary to purchase a workout package.
11.2. Before the start of the respective group workout, the Client must take a receipt confirming their registration from the kiosk and give it to the coach before the start of the group workout. Those who purchase a single pass cannot pre-register for group workouts; participation is only possible if there are available places.
11.3. For group workout sessions to take place, a minimum number of participants indicated on the Website may be required. If the minimum number of participants is not reached for a specific group workout session, the Service Provider may cancel that session.
11.4. The Service Provider does not guarantee the Client the opportunity to register for a specific group workout session, as the number of participants in each group workout session is limited.
11.5. Registration for a specific group workout session opens no earlier than 2 (two) weeks before the workout session.
11.6. If the Client cannot participate in the group workout they registered for, they are obliged to make a corresponding note in the Client zone no later than 1 (one) hour before the start of the group workout. Otherwise the Client will be deemed to have violated the group workout registration conditions. If the Client has not cancelled their participation in the group workout in a timely manner 2 (two) times in a row or a total of 2 (two) times within 1 (one) week, the Service Provider has the right to block the Client's ability to register for the group workout in the client zone for 1 (one) week.
11.7. In addition, the Service Provider has the right to demand a contractual penalty of 1 euro from the Client for each violation if the Client does not show up for the booked group workout and fails to cancel it in a timely manner.
11.8. If the Client has not collected a ticket confirming registration for the group workout from the kiosk by the start of the group workout, their place will be released. Free places are given to other clients on an ongoing basis.
11.9. The Service Provider has the right to make unilateral changes to group workouts, including replacing coaches and changing the workout, by notifying the Client via the website or client zone.
11.10. The group workout coach has the right, at their discretion, to restrict or prohibit the Client from participating in group workouts if the Client behaves inappropriately or if the coach feels they are unable to ensure the safety of themselves, the Client, or other clients.
11.11. It is required to use a personal training towel during workout.
12. FIRE SAFETY AND BEHAVIOR IN THE EVENT OF A FIRE
12.1. To protect the property of the Sports Club and prevent accidents, the Client must comply with the fire safety procedures established at the Sports Club;
12.2. To prevent fire accidents, it is strictly forbidden to smoke, burn candles, incense, or perform any other flammable activities in the sports club premises;
12.3. In the event of a fire hazard or upon discovering a fire, the Client shall immediately call the emergency number 112, stating their name, the address of the scene, and describing the nature of the danger.
12.4. The Client also informs the Sports Club about the situation by phone (see c. 16).
12.5. In the event of an accident, first aid equipment is available at the Sports Club, located in a marked first aid cabinet.
12.6. In the event of an accident, the Client shall immediately call the emergency number 112, stating their name, the address of the scene, and describing the situation.
12.7. The Client also informs the Sports Club about the situation by phone (see c. 16).
13. LIABILITY IN CASE OF VIOLATION OF RULES
13.1. If the Client violates the obligations set out in these Rules, the Service Provider has the right to:
13.1.1. prohibit the Client from entering the Sports Club or ask the Client to leave immediately;
13.1.2. cancel the Client's right to stay at the Sports Club, including canceling the contract concluded between the Client and the Service Provider;
13.1.3. demand compensation for the damage caused by the Client.
14. LIABILITY OF THE SERVICE PROVIDER
14.1. The Service Provider will not compensate the Client for any damages caused in connection with the use of the Service unless the Service Provider is liable for such damages under applicable law, and such liability cannot be excluded by law.
14.2. The Service Provider is not liable for accidents that occur on the premises of the Sports Club or for bodily injury sustained by the Client caused by the Client's failure to comply with the Regulations, safety rules, rules, and user manuals for the inventory and equipment in the Sports Club, or the instructions of the Service Provider's personnel, as well as for damage to the Client's health caused by the actions of third parties.
15. FINAL PROVISIONS
15.1. The General Terms and Conditions apply to matters not regulated by these Rules. In case of any inconsistencies between the General Terms and Conditions and the Rules, the General Terms and Conditions shall prevail.
16. CONTACTS OF THE SERVICE PROVIDER:
Phone: 53096707
Email: info@24-7fitness.ee
